STORE POLICY
Customer Care
At KONAJRA, we are dedicated to providing high-quality digital designs and ensuring you have the best possible experience building our models. Whether you are working on a massive offshore vessel or a detailed Copper Creek building, we are here to support you.
If you encounter any issues with your download, find a technical error in the instructions, or have questions about the required parts, please don't hesitate to contact us. We aim to respond to all inquiries within 48 hours.
Privacy & Safety
Your privacy is a top priority at KONAJRA. We use secure, third-party payment processors (like PayPal and major Credit Card providers) to ensure your transaction data is encrypted and safe.
We only collect the information necessary to process your order and provide you with your download links. We will never sell your data to third parties. You may receive an occasional email regarding updates to a model you have purchased, ensuring you always have the most accurate version of our designs
Commercial Use
The digital files and instructions purchased from KONAJRA are for personal use only. Unauthorized reselling, sharing, or distribution of our files is strictly prohibited.
Payment Methods
- Credit / Debit Cards
- PAYPAL